Microsoft periodically releases updates to improve functionality of its products. The update might be a patch to fix any known issue or an addition of feature. However, some updates may prove faulty and cause critical problems. For instance, Entourage 12.2.7 update causes frequent application crash and database corruption issues. Such problem may put you in need of Entourage repair solutions.
As a practical instance of this problem, you may encounter the below error message while either selecting an email or browsing through list of the messages:
"Microsoft Entourage has encountered a problem and needs to close, we are sorry for the inconvenience."
If you click More Information button on error message window, you may see an error log similar to the following one-
"Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-11-18 10:25:51 -0400
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.7.100910
Crashed Module Name: PowerPlantCore
Crashed Module Version: 12.2.7.100910
Crashed Module Offset: 0x00006d05
Blame Module Name: PowerPlantCore
Blame Module Version: 12.2.7.100910
Blame Module Offset: 0x00006d05
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0"
Furthermore, you might face any of the below symptoms-
- Emails, contacts, tasks, and other objects disappear from Entourage.
- You can not open or read messages.
- You can not see Download Pictures option in mail.
- Entourage prompts to enter password again and again.
Resolution
There are two possible solutions to recover Entourage database in such situations-
- Download and install latest update, which is 12.2.8.
- Repair Entourage database using advanced Entourage database recovery software.
Entourage recovery software are particularly designed to methodically scan entire database and extract all inaccessible data from it. Such Microsoft Entourage repair software are totally safe and easy to use.
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