HTML E-mails are more readable than general text-based emails. HTML formatting helps you insert links, images, brochures, and even templates in E-mail body. Microsoft Entourage supports HTML formatting both in emails and signature of your mail. However, it does not support complex formatting and thus message may not be read sometimes. When you open the message that has complex formatting, its body is shown as blank and sometimes the application may crash. To view such messages, you need to follow some Entourage repair steps.
Application crash problem usually occurs when you try to open a message, which contains complex HTML formatting or you have not configured your E-mail client to show HTML formatting in message body. Entourage crash is a pretty critical problem that may even lead to database corruption as software crash is one of the major reasons of damage. At this point, you need to repair Entourage database by fixing this problem.
Fix Application Crash Caused by Formatting Issues-
Go through the below Entourage database recovery steps to work around this problem-
- Drag com.microsoft.explorer.plist and com.apple.internetconfig.plist files to Desktop. These files are located at- Macintosh HD/Users//Library/Preferences.
- Re-launch Microsoft Entourage and open a message that has complex HTML formatting and see if the problem occurs.
- If it occurs again, then move the files back to their original location.
- If the problem does not repeat, remove the files permanently.
In case application crash damages your database and you can not access any of the items, you may need to rebuild it using Database Utility. However, if corruption is more serious and this utility can not recover Entourage database, Entourage recovery software come for your rescue.
Entourage database repair applications are capable of methodically scanning the affected database and extract all inaccessible objects from it. Such Microsoft Entourage recovery tools are totally safe and easy to use with read-only nature and graphical user interface.