Are you having some gray areas in your Microsoft Entourage
subfolders and the messages appear to be damaged? Are you unable to open the
messages from gray areas in Mac Entourage database? Well, you may run across
this behavior of MS Entourage due to either database corruption or Identity
corruption. In such cases, application cannot recognize the database and you
face this issue. In such critical situations, you are required to opt for Entourage repair solutions to get your
mission critical data back.
In a practical scenario, you might encounter the below error
message while accessing emails from Macintosh Entourage database-
“Your Office database
is damaged - Do you want to quit MSN Messenger and all Microsoft Office
programs so that the Database Utility can run?”
The above error occurs with two options- Quit Office
Programs and Cancel. If you try to remove the affected items from Entourage
account, you run across further error message stating-
“The action could not
be completed. An unknown error 4363 occurred.”
In case you try to rebuild Entourage database using Database
Utility, the process cannot complete. However, it creates one new Identity for
you and the corrupted items still appear in your Entourage account.
Cause
This behavior may occur due to any of the following reasons-
- Corrupt items in Entourage database.
- Damaged Database
- Virus Infection
- Faulty Entourage identity
Nevertheless of the root of the issue, you must sort out the
issue to get your mission critical data recovered.
Resolution
You can try fixing this problem by exporting your database
to RGE file. Go through the below steps to archive Entourage database:
- Open your Entourage account and go to affected Identity.
- Click Export option in File menu.
- Save the archive in the form of RGE file on desired location.
This is one of the best ways to fix such problems, but in
some cases you might get the following error while exporting the database-
“Export/Import
Incomplete/’There was a problem saving one of your messages. Your Office
database may be damaged. Start the Database Utility to verify your database’”
At this point of time, Entourage
recovery software come for your rescue. The applications are particularly
designed to perform thorough scan of whole Entourage database and extract all
emails, notes, tasks, journal, contacts, attachments, appointments and other
data from it.
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